Privacy Policy
Last updated: March 2025
Introduction
IELTSLab ("we," "our," or "us") provides an AI-powered IELTS preparation platform available on the web, iOS, and Android. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By accessing or using IELTSLab, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.
Information We Collect
Account Information
When you create an account, we collect information necessary to authenticate and identify you:
- Email address and password (for email/password sign-up)
- Name, email address, and account identifiers provided by Apple or Google (for social sign-in)
- Profile information you choose to provide
Learning Data
As you use IELTSLab to prepare for the IELTS exam, we store the content you create and the results you generate:
- Essays and written responses submitted for AI scoring
- Speaking practice recordings and transcriptions
- Reading and listening test answers and scores
- Progress data, study history, and performance analytics
- Bookmarked content and study preferences
Usage & Device Data
We collect information about how you interact with our platform to improve the user experience:
- Device type, operating system, and browser information
- IP address and approximate geographic location
- Pages visited, features used, and session duration
- Crash reports and performance diagnostics
Payment Information
When you make a purchase, payment processing is handled entirely by Stripe or the relevant app store (Apple App Store or Google Play Store). We do not store your full credit card number, CVV, or bank account details. We receive only a transaction identifier, the amount, and your subscription status.
How We Use Your Information
We use the information we collect for the following purposes:
- Provide our services: Deliver AI-powered essay scoring, speaking feedback, and practice tests
- Track your progress: Generate performance analytics, score trends, and personalized study recommendations
- Improve our platform: Analyze aggregate usage patterns to enhance features and fix issues
- Communicate with you: Send account-related notifications, updates, and support responses
- Process payments: Manage subscriptions, billing, and refunds
- Ensure security: Detect fraud, abuse, and unauthorized access
AI Processing
IELTSLab uses large language models (LLMs) to provide AI-powered essay scoring, speaking assessment, and feedback. When you submit an essay or speaking response for evaluation, the content is sent to our AI provider for processing.
It is important to understand:
- We do not train AI models on your data. Your essays, recordings, and responses are used solely to generate your individual feedback and scores.
- Your content is processed in real time and is not retained by our AI provider beyond the immediate processing session.
- AI-generated scores and feedback are stored in your account so you can review them at any time.
- Our AI provider (Groq) processes data under a data processing agreement that prohibits the use of customer data for model training.
Data Storage & Security
Your data is stored on Supabase, which runs on Amazon Web Services (AWS) infrastructure. We implement industry-standard security measures to protect your information:
- All data is encrypted in transit using TLS 1.2 or higher
- Data at rest is encrypted using AES-256 encryption
- Database access is restricted through row-level security policies
- Authentication tokens are securely managed and rotated
- Regular security audits and dependency updates are performed
While we strive to use commercially acceptable means to protect your data, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security.
Third-Party Services
We use the following third-party services to operate IELTSLab. Each service has its own privacy policy governing data handling:
| Service | Purpose | Data Shared |
|---|---|---|
| Supabase | Authentication, database, file storage | Account data, learning content, recordings |
| Groq | AI essay scoring and feedback | Essay text, speaking transcriptions (not retained) |
| Stripe | Payment processing | Email, transaction details, billing address |
| PostHog | Product analytics | Anonymized usage events, device information |
| Apple Sign-In | Authentication | Name, email (as permitted by user) |
| Google Sign-In | Authentication | Name, email, profile picture |
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your account and associated data
- Export: Request a machine-readable export of your data
- Restriction: Request that we limit how we process your data
- Objection: Object to processing of your data for certain purposes
- Withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at privacy@ieltslab.app. We will respond to your request within 30 days.
You can delete your account at any time from the Settings page in the app. When you delete your account, all associated data including essays, recordings, scores, and progress history is permanently removed from our systems within 30 days.
Young Learners
IELTSLab is an educational platform welcoming learners of all ages. For users under 13, we recommend that a parent or guardian creates and manages the account. We do not knowingly collect more data than is necessary to provide the Service.
If you are a parent or guardian and have concerns about your child's data, please contact us at privacy@ieltslab.app.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law (for example, transaction records for tax purposes).
Anonymized, aggregate data that cannot be used to identify you may be retained indefinitely for product improvement and research purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, sending you a notification via email or in-app message.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach out:
- Email: privacy@ieltslab.app
- Website: ieltslab.app