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Frequently asked

Common questions

How do I sign in?

Enter your email on the login page and we'll send you a one-time sign-in link. You can also continue with Google or Apple. If you don't receive the email, check your spam folder or contact our support team.

How do I delete my account?

To delete your account, go to Settings and select "Delete Account" at the bottom of the page. This action is permanent and will remove all your data, including practice history and progress. If you need assistance, reach out to our support team.

How is my data kept secure?

We use industry-standard encryption and security practices to protect your data. All communications are encrypted via TLS, and your personal information is stored securely on infrastructure provided by trusted cloud partners. We never sell your data to third parties.

How accurate is the AI scoring?

Our scoring is built around the publicly published IELTS band descriptors and calibrated to give you a realistic estimate of your level, with specific, actionable feedback on how to improve. Each band is a practice signal rather than an official IELTS result.

Is there a mobile app available?

A native iOS and Android app is on the way. For now, IELTSLab runs in any mobile browser and is fully optimised for phones and tablets, so you can practise on the go, with no download required.